Zang, an Avaya Holdings Corp. has reported that Ozonetel, a pioneer of cloud communication solutions in India, has utilized the Zang Cloud Communications Platform as a Service (CPaaS) to rapidly and cost-adequately reveal its imaginative cloud contact focus programming in the United States.
Ozonetel’s KooKoo cloud platform is profoundly effective in India with in excess of 1,000 endeavor customers, two billion calls took care of, and 50,000 live operators utilizing it day by day. While the organization was hoping to bring its cloud contact focus solution into the U.S. showcase, Ozonetel didn’t have sufficient energy or assets to manufacture another communication platform sans preparation.
That is when Ozonetel swung to Zang Cloud. Enabling organizations to correspondence empower any application, work process or business process, the Zang solution empowered Ozonetel to go to advertise rapidly with a high caliber, solid solution.
Zang’s hearty advancement platform not just offered U.S.- based bearer administrations for voice and SMS, its broad APIs empowered Ozonetel to incorporate those administrations into its application rapidly and effectively. By utilizing an outsourced bearer communications platform for its KooKoo Cloud applications in the U.S., the organization trusts it can diminish its help and upkeep time by up to 70 percent.
Coordinating the Zang communications administrations into the KooKoo Cloud solution was basic, including just minor changes to the KooKoo APIs – a key thought as Ozonetel wants to grow its essence in different markets over the globe. The organization is additionally hoping to develop its stack over the application layer, including highlights, for example, natural-language processing (NLP), AI and discourse advances. It likewise designs further reconciliation with other Zang offerings, utilizing Zang Spaces, a cloud-based group coordinated effort and meeting application, to include additionally an incentive for its clients.
“We required an approach to rapidly dispatch our contact focus solution in the U.S. showcase while guaranteeing our most current clients would get a similar awesome administration we’re known for in India. The main accomplice we could trust with our clients’ experience was Zang, and to some degree that was a result of our past experience working with Avaya. Not exclusively is Avaya the market pioneer, it conveys the undertaking grade quality that different CPaaS solutions can’t”, shared Murthy Chintalapati, Founder and CEO, Ozonetel
“We’re energized that Ozonetel could pick up an upper hand by utilizing Zang’s straightforward devices and APIs to speed its opportunity to showcase, while as yet ensuring endeavor review quality and unwavering quality for its new U.S. clients. We anticipate helping the organization additionally grow its contact focus offerings everywhere throughout the world”, said Mo Nezerati, GM, Zang, Inc.