Verint Systems has announced that the co has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report.
Gartner’s Magic Quadrant is the culmination of research in a specific market, offering a wide-angle view of the relative positions of the market’s competitors. In this report, it states that “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”*
As The Customer Engagement Company, Verint helps organizations simplify, modernize and automate the way they engage customers through their contact center, branch, back-office and marketing departments, as well as how they empower and engage employees to effectively serve them across assisted and self-service channels. Backed by the latest artificial intelligence and advanced analytics technologies, its broad portfolio of cloud and hybrid solutions deliver greater automation and shared intelligence to drive workforce engagement, customer loyalty, and business impact.