IBM has reportedly inked a multi-million-dollar five-year agreement with Vodafone Idea Limited (“Vodafone Idea”) to deliver a better customer experience
IBM has inked a multi-million-dollar five-year agreement with Vodafone Idea Limited (“Vodafone Idea”) to deliver a better customer experience to millions of connected consumers and businesses in India. Moreover, this engagement will likewise add to Vodafone Idea’s merger synergy objectives by lessening its IT related expenses.
The joint effort will furnish Vodafone Idea with a hybrid cloud based digital platform to empower increasingly close engagement with its more than 387 million subscribers (as of Dec. 31, 2018), improving business efficiency, agility and scale in addition to improvement of its business processes. This new infrastructure platform will help expel requirements to the exponential development of data usage driven by expanding utilization of video, spilling and digital trade.
Vodafone Idea is teaming up with global technology partners including IBM to send new age advancements with implicit customizations and new innovations. The utilization of IBM’s Hybrid and Multicloud and AI security abilities will help with quickening Vodafone Idea’s progression to an open and secure IT environment. It will likewise give a platform to quick track joint activities in AI and IOT.
Vodafone Idea’s customers, from consumers to enterprises, should grasp the test of digital disruption throughout the following years. We trust that this agreement constructs the foundation for the two organizations to address these developing chances, while guaranteeing a proceeded with high level of service for its customers.
“Consumers have generally expected portable systems that easily fulfill their data needs giving the consistency and flexibility required in the present time of interconnectedness,” said Juan Zufiria, IBM Senior VP of Global Technology Services. “Our cooperation with Vodafone Idea will exploit Hybrid and Multicloud, Analytics and AI, to empower Vodafone Idea to additionally separate itself in the market, including by utilizing the convergence of Network and IT in the Cloud.”
Vodafone Idea will likewise leverage dynamic automation and robotic process automation to drive efficiency and institutionalization crosswise over IT activities. Computer based intelligence and AI based Cognitive Solutions mean to furnish Vodafone Idea with a safe environment guaranteeing regulatory compliance, intelligent threat detection, and data security.
IBM is additionally supporting Vodafone Idea with an alternative of broadened flexible payment plan structure for the term of the agreement through IBM Global Financing, its completely claimed backup.
IBM and Vodafone Idea Limited marked this transaction in IBM’s first quarter of 2019.